ElectroSteps is an online store based in the Netherlands, offering a curated selection of electric bikes, scooters, and accessories for modern, eco-conscious mobility.

You can contact us via:

📞 +31 684378604
📧 Support@electrosteps.nl
💬 24/7 Live Chat on our website

Most of our products come with a 1 or 2 -year warranty. Check product pages or our Warranty Policy for details.

Call us at: +31 684 378 604

The rules for electric scooters and fatbikes in the Netherlands and Europe can be found in the following blog posts:

Electric Scooters Regulations in the Netherlands

Fatbike Regulations in the Netherlands and Europe

Support@electrosteps.nl

We ship to All Europe from our warehouses in the Netherlands and Germany.

After placing your order, please allow up to 24 hours for us to process and prepare your items for shipping.

No worries! the carrier company will leave a note for you to collect your order from the nearest location.

Yes! Free shipping is available on all orders

We utilize only trusted carriers including DHL and Hermes. The choice depends on destination and package size.

The standard delivery time for the Netherlands is 4-7 working days
The standard delivery time for all European countries is 4-12 working days

Please note: during busy periods, such as holidays, delivery times may occasionally be longer.
Sometimes products are out of stock, which means delivery may take between 2-4 weeks.

Currently, we ship within Europe.

Yes. Once shipped, you’ll receive a tracking link via email.

You can return products in original condition within 14 days. Contact support

Yes. Return shipping costs are your responsibility, Unless the return is due to an error on our side.

To start a return, please visit our contact page to get in touch with our customer support and to arrange your return.

Yes, for eligible returns, we can provide a prepaid return label. The cost of this label may be deducted from your refund, unless the return is due to our error.

Please contact us as soon as possible. If your order hasn’t shipped yet, we’ll gladly update or cancel it.

Absolutely! If you wish to exchange an item for a different size, color, or design, please initiate the exchange process by contacting our team through the contact page.

Exchanges are subject to the same timelines as our returns, which is within 14 days of receiving the order.

For the first exchange on an order, we will cover the standard shipping costs. Any subsequent exchanges on the same order may incur shipping fees.

If the item you want is out of stock, you can either wait until it's back in stock or opt for a refund. Our Customer Service team can assist you in finding a suitable alternative if desired.

We accept iDEAL, PayPal, Visa, Mastercard, Klarna, and more.

Yes. You can choose Klarna at checkout to pay later.

Yes, our website is secured with SSL encryption to protect your personal and payment information.

No, we do not store your payment information. All transactions are processed securely to ensure your privacy.

We do not share your personal data with third parties without your explicit consent, except as required to process your transactions.

No, you can checkout as a guest. However, creating an account lets you track your orders and manage returns easily.

Account holders enjoy benefits such as faster checkout, easy order tracking, and access to exclusive offers and updates.

If you forget your password, click on 'Forgot Password?' at the login page, and follow the instructions to reset it.

To delete your account, please contact our customer support team who will assist you with the process.

Charging time ranges from 4 to 7 hours depending on the model and battery size.

Use the charger included. Plug it into a normal wall socket. Never use third-party chargers.

Yes, most models are water-resistant, but avoid deep puddles or heavy storms.

Most batteries last 500–1000 charge cycles, which translates to several years with normal use.

Many models have removable batteries for convenient indoor charging.

We welcome your feedback! You can leave a review on our product pages or contact us directly via our website.

Please contact our customer service team with details of your complaint, and we will work diligently to resolve it.

We take all feedback seriously, using it to improve our products and services. Negative feedback is addressed promptly to ensure customer satisfaction.