Terms and Conditions

Effective Date: 29-04-2025

Welcome to Electrosteps™. By accessing and using our websites, including https://www.electrosteps.nl, https://www.electrosteps.de, and https://www.electrosteps.eu (the "Sites"), you agree to comply with and be bound by the following Terms and Conditions. Please read these Terms and Conditions carefully before using the Sites.

1. Agreement to Terms

By accessing or using the Sites, you agree to these Terms and Conditions. If you do not agree to these terms, you should not use the Sites.

2. Use of the Sites

You agree to use the Sites only for lawful purposes. You must not use the Sites in any way that violates any applicable local, national, or international law or regulation.

3. Product Information

We make every effort to ensure that the information provided on the Sites is accurate. However, we do not guarantee the accuracy or completeness of the content. Electrosteps™ reserves the right to make changes to the product descriptions, pricing, availability, and any other content on the Sites without prior notice.

4. Orders and Payments

By placing an order on the Sites, you are offering to purchase a product under the Terms and Conditions. We reserve the right to refuse or cancel your order if we believe there is an issue with the transaction, product availability, or payment details.

5. Shipping and Delivery

Electrosteps™ ships products according to the shipping policies specified on the Sites. Delivery times may vary depending on the location and the delivery method chosen at checkout. We are not responsible for delays caused by third-party shipping providers.

6. Returns and Refunds

Our return and refund policy is outlined separately on the Sites. You can find more information on the process and conditions for returns and refunds under the Returns & Refund Policy.

7. Right of Withdrawal (EU Consumers)

Under EU law, as a consumer, you have the right to withdraw from the purchase contract within 14 days of receiving the goods without providing any reason. To exercise this right, you must notify us within the withdrawal period and return the goods in their original condition. For more information, please refer to our Return Policy.

8. Intellectual Property

All content, logos, trademarks, designs, text, images, and other materials on the Sites are the property of Electrosteps™ and are protected by intellectual property laws. You may not use, copy, or distribute any content from the Sites without prior written permission from Electrosteps™.

9. Data Protection and Privacy

Electrosteps™ respects your privacy and complies with the General Data Protection Regulation (GDPR). For detailed information on how we collect, use, and protect your personal information, please refer to our Privacy Policy.

As part of our operations, we may collect personal data (such as name, email address, shipping address, and payment information) to process orders, deliver products, and provide customer service. We do not sell or share your personal data with third parties unless required by law or as necessary to complete your purchase (such as with shipping providers or payment processors).

You have the right to:

• Access your personal data.

• Correct any inaccuracies in your personal data.

• Request deletion of your personal data.

• Object to or restrict certain processing activities.

For any data protection inquiries, please contact us at support@electrosteps.nl.

10. Limitation of Liability

To the maximum extent permitted by law, Electrosteps™ is not liable for any direct, indirect, incidental, or consequential damages arising from the use of the Sites, products purchased through the Sites, or any content provided on the Sites.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Netherlands. Any disputes will be subject to the exclusive jurisdiction of the courts in the Netherlands. If you are a consumer, you also have the right to bring disputes to an alternative dispute resolution platform or the competent court in your country of residence.

12. Consumer Dispute Resolution (EU)

In case of a dispute, the European Commission provides a platform for online dispute resolution (ODR) at https://ec.europa.eu/consumers/odr. Consumers can use this platform to resolve disputes without going to court.

13. Changes to Terms and Conditions

Electrosteps™ reserves the right to update or change these Terms and Conditions at any time. We recommend reviewing this page periodically for updates. Any changes to these terms will be posted on the Sites, and the effective date will be updated accordingly.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

• Email: support@electrosteps.nl

• Address: Kieler Bocht 70, Groningen, Netherlands