Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from ElectroSteps™, electrosteps.de, electrosteps.eu (the “Site”).

Privacy Policy – ElectroSteps™

Effective Date: April 29, 2025

ElectroSteps™ (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and protect your information when you use our websites:

All of the above domains are operated by a single company: ElectroSteps™, headquartered in the Netherlands. This policy is fully aligned with the General Data Protection Regulation (GDPR) of the European Union.

1. Data Controller

ElectroSteps™
Kieler Bocht 70
9723 JA Groningen
The Netherlands
Email: support@electrosteps.nl

2. Personal Data We Collect

2.1 Automatically Collected Data ("Device Information")

When you visit our websites, we automatically collect:

Your IP address
Browser type and version
Operating system and device information
Language preference
Time zone
Referring websites or search engines
Pages visited and interaction behavior

We collect this information using technologies such as:

Cookies
Log files
Pixels, tags, and web beacons

2.2 Data You Provide Voluntarily ("Order Information")

When you place or attempt to place an order on one of our websites, we collect:

Full name
Email address
Phone number
Shipping and billing address
Payment details (credit card, PayPal, iDEAL, etc.)

3. Legal Bases for Processing

Under the GDPR, we only process your data when a lawful basis applies:

Purpose	Legal Basis
Order fulfillment and customer service	Article 6(1)(b) – Contract performance
Fraud prevention and security	Article 6(1)(f) – Legitimate interests
Marketing communications (with consent)	Article 6(1)(a) – Consent
Website optimization and analytics	Article 6(1)(f) – Legitimate interests
Legal obligations (e.g., tax law)	Article 6(1)(c) – Legal requirement

4. How We Use Your Data

We use your personal data to:

Fulfill and manage orders
Send invoices and order confirmations
Provide support and respond to inquiries
Detect fraud or misuse
Improve our websites and customer experience
Send marketing messages (only if you opted in)
Comply with legal requirements

5. Sharing Your Personal Data

We may share your data with trusted third parties:

5.1 Service Providers

Shopify (e-commerce platform): Shopify Privacy Policy
Google Analytics (site analytics): Google Privacy Policy
Opt-out: https://tools.google.com/dlpage/gaoptout

5.2 Legal Compliance

We may share personal data when required by law, such as in response to subpoenas or court orders.

6. International Transfers

Some service providers are located outside the EU (e.g., USA, Canada). In such cases, we ensure proper safeguards:

EU Standard Contractual Clauses (SCCs)
Transfers to countries with EU adequacy decisions

7. Cookies and Tracking

We use cookies for:

Site functionality
User experience personalization
Analytics
Marketing (if consented)

You can manage cookies in your browser settings. More info: http://www.allaboutcookies.org

8. Behavioural Advertising

We may use your data to show targeted ads via:

Facebook Ads: https://www.facebook.com/settings/?tab=ads
Google Ads: https://www.google.com/settings/ads/anonymous

General opt-out portal: http://optout.aboutads.info/

9. Your GDPR Rights

As an EU resident, you have the right to:

Access your personal data
Rectify inaccuracies
Erase your data (“right to be forgotten”)
Restrict processing
Port your data
Object to processing based on legitimate interests
Withdraw consent at any time

To exercise your rights, email support@electrosteps.nl. We may ask for proof of identity. You also have the right to lodge a complaint with your local Data Protection Authority (DPA).

10. Data Retention

We retain your data only as long as needed:

Type	Duration
Order information	Up to 7 years (legal requirement)
Marketing data	Until consent is withdrawn
Analytics data	Typically anonymized after short-term use

11. Data Security

We take security seriously, using:

Secure Socket Layer (SSL) encryption
Firewalls and access controls
Staff training and internal policies

Despite these safeguards, no system is 100% secure.

12. Minors

The ElectroSteps™ websites are not intended for users under 18 years of age. We do not knowingly collect data from minors.

13. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. The updated version will be published on this page with a new “Effective Date.”

14. Contact Us

For questions, concerns, or to exercise your rights, contact:

ElectroSteps™
Kieler Bocht 70
9723 JA Groningen
The Netherlands
Email: support@electrosteps.nl